Refund and Cancellation Policy

1. What you are billed for

• The Free plan is never billed. Up to 3 members, no card required, no trial clock.
• The Pro plan is billed per member, either month to month ($8 per member per month) or yearly ($6 per member per month, charged once a year). Each period is paid in advance.
• The Business plan is invoiced under its own agreement, which sets out its own cancellation and refund terms.

Full billing terms, including how seat changes and failed payments work, are in the Terms of Service. Current prices are on the pricing page.

2. Cancelling

You can cancel a paid plan at any time, in any of these ways:

• From Workspace settings, under Billing. The workspace owner or an admin with billing permission can do this.
• By email to info@airoxlab.com from the email address on the account.
• By phone on +1 (320) 842-1112, 9am–9pm US Eastern, Monday to Saturday.

Cancellation takes effect at the end of the period you have already paid for. You keep every paid feature until that date, and you are not charged again. We confirm every cancellation by email.

3. When we refund

We do not give partial refunds for the current billing period once it has started, whether you cancel on day 2 or day 28. There are three exceptions:

• First charge, 14 days. If this is the first time your workspace has paid for TallyWeek and you ask within 14 days of that first charge, we refund it in full, no questions asked. This applies once per workspace and covers the first monthly or the first yearly payment.
• Duplicate charges. If you were charged twice for the same period, we refund the duplicate in full.
• Mistaken charges. If we billed you for seats you did not have, at the wrong price, or after you cancelled, we refund the difference or the whole charge in full.

Yearly plans are not refunded pro rata after the first 14 days. If you are unsure whether yearly billing is right for you, start monthly and switch later.

4. How refunds are paid

• Refunds go back to the original payment method. We cannot refund to a different card or account.
• We issue approved refunds within 5–10 business days. Your bank or card issuer may take a few extra days to show it.
• Prices are in US dollars. The payment provider may settle in its own currency or convert at its exchange rate, and your bank may apply its own conversion. A refund returns the US dollar amount we charged; small differences caused by exchange-rate movement or bank fees are outside our control.

5. What happens to your workspace after cancelling

When a paid period ends without renewal, or a payment has failed for 14 days, the workspace returns to the Free plan. Nothing is deleted. Specifically:

• Members beyond the Free limit of 3 become read-only until the owner chooses who stays. They can still see their boards; they cannot edit until the owner removes enough members or upgrades again.
• Private boards are kept but frozen: their contents remain, the sharing settings remain, but they cannot be edited until a paid plan is active again.
• API keys are kept but frozen: requests fail with a plan error until you upgrade again, at which point the same keys work without being recreated.
• Guests keep their board access in read-only form until a paid plan is active again.

You can export everything through the API before you cancel, or ask us for an export at any time. See the Privacy Policy for how deletion works if you want data removed.

6. How to request a refund

1. Email info@airoxlab.com from the address on the account, or call us during support hours.
2. Include the workspace name, the date and amount of the charge, and the reason (first charge within 14 days, duplicate, or mistake).
3. We acknowledge within 1 business day and, if the request qualifies, issue the refund within 5–10 business days.

Please contact us before raising a chargeback with your bank; we resolve almost every billing question directly and much faster. If you are not satisfied with our answer, use the complaints and disputes process.

7. Who bills you

Subscriptions are sold and billed by AiroxLab LLC, 30 N Gould St, Ste R, Sheridan, WY 82801-6317, United States, through the payment provider named on your receipt. See the Ownership Statement.